About Us
Who We Are
A reliable partner in the provision of high-quality data collection and unmatched insights
Consumer Feedback Consultancy (CFC) is a premier Marketing, Media, and Social Research company. Our expansive footprint covering Africa, including Angola, Botswana, Malawi, Mozambique, Namibia, Lesotho, Swaziland, Zambia, and Zimbabwe. With a dynamic team of experts boasting a combined four decades of market research experience in the Sub-Saharan region, we deliver unparalleled insights.
At Consumer Feedback Consultancy, we aim to establish and maintain a reputation as a reliable partner in providing high-quality data collection and unmatched insights to inspire client growth. Our dedicated and highly trained staff are committed to the success of every project, ensuring that we deliver timely, credible, and top-quality data at affordable costs. We pride ourselves on our hands-on approach, ensuring client satisfaction and project excellence.
For Insights that Inspire Growth
Our Vision
Our vision is to offer the best insights and actionable data to our clients through high quality data collection, outputs and analytics.
Mission
To be the best research partner in providing insightful solutions and data collection services to our clients.To be the best research partner in providing insightful solutions and data collection services to our clients.
Our Values
- Integrity
- Accountability
- Collaboration
- Data Confidentiality
- Data Security
- Timely Delivery
Our Approach
Our consultants have capabilities across both Qualitative and Quantitative Research Methodologies. We specialize in gathering data from consumers across various products and services in different market sectors using diverse research designs.
We have the expertise and experience to manage both small- and large-scale projects. Depending on Client needs, we can run a project from start to finish (co-creating brief up to analyzing and presenting research findings) or conducting data collection and delivering data in the required format.
We have the best team of field supervisors and interviewers in the markets where we operate. Our teams are well-trained, experienced, and experts in data collection using modern technologies like mobile data collection devices and software.
Our expertise cuts across various sectors among them FMCG, Telecoms, Media, Beverage, Financial Services Sector, Packaging, Pharmaceuticals, International Development Partners, Research, Construction, Non-Governmental Organizations, Transport, Automobile, Social Marketing, Advertising agencies among others.
Data Capturing and Analysis
Consumer Feedback Consultancy has an experienced team of data processing executives and analysts who have a minimum of 8 years of Industry experience. We utilize industry-recognized software such as Quantum, SPSS, and QPS for data entry and tabulation, along with customized tools for online survey programming.
Our Research Partners/Clients
Consumer Feedback Consultancy has conducted a number of research surveys for a number of clients in a number of markets. Industries we specialize in include:
- Financial Services – Banking, Finance, Insurance
- Fast Moving Consumer Goods
- Telecoms
- Manufacturing, Energy, Mining & Farming
- Information Technology Sector
- Government & Public Sector
- Embassies & NGO Sector
- Medical
Why Choose Us?
Expertise and Experience:
Our seasoned professionals bring years of industry experience and a deep understanding of the African market.
Tailored Solutions:
We provide customized data collection and analysis services designed to meet the unique needs of your business.
Client-Centric Approach:
We prioritize our clients’ goals and work closely with them to deliver results that drive growth and success.
Cutting-Edge Technology:
Utilizing the latest tools and techniques, we ensure high accuracy and reliability in our data collection and insights.
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